Taking the Guesswork Out
of Glowing Skin

Is there parking at your shop?

There is heaps of free street parking all along Moss St and May St. The only spot you CANNOT park in are the residential parking only spots directly across the street from our shop on May St (there are signs) - they hand out tickets as quick as lightning.

Can I return a product/ get a refund?

We know from time to time we may change our mind on a recent purchase. 
You can return any unwanted products within 30 days of purchase provided they are unopened and in perfect condition.

Skin care purchased on sale, Gift cards, Treatments and Treatment Packages are non-refundable.

Reactions to Skincare

At Coldwater Skin Bar, we want to ensure you have the best experience possible with our brands. That's why we highly recommend having a consultation with one of our skin experts before purchasing any products.
In case of any reaction to a product recommended by one of our skin therapists, please get in touch with us - we want your skincare to work for you!

If you decide to purchase without a consultation and experience any reaction, we won't be able to provide a refund. However, we're always here to help you find the best products for your skin and answer any questions, so please don't hesitate to contact us.

What is your cancellation policy?

A late cancellation or missed visit leaves a hole in your skin therapist's day that could have been filled by another client. As such, we require thirty-six hours' notice for any cancellations or changes to your appointment. 

Cancellations within 36 hours of your appointment are subject to a cancellation fee of 50% of your appointment fee. Clients who provide less than twenty four hours' notice, or miss their appointment, will be charged the full fee for their appointment.

Of course we understand that life, unforeseeable situations and emergencies happen so please let us know as soon as possible if you're unable to come for your appointment.

I can't find an appointment time that works for me, do you have a waitlist?

Yes!!! If you'd like to add yourself to the waitlist, please visit the Janeapp booking system, click on any "Book now" button on this website and the system will give you an option to add yourself to the waitlist! You'll be automatically notified via email and/or text message when an opening becomes available.